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Restaurant loyalty with Square: the real price and the limits

Using Square? The published price of Square Loyalty, what it counts, and another route that keeps your register, with dated official sources.

Minerva Flow editorial teamLoyalty and guest experience
Updated November 14, 20266 min read

This guide is also available in French: Read the guide in French

The short answer

If you take payments with Square, Square's own loyalty programme is the simplest option to compare: it is managed from the same Dashboard as your register. It is not always the cheapest, because its price follows the number of loyalty visits each month.

Minerva Flow is a different route, not an extension of Square. Minerva Flow does not connect to Square and claims no partnership with it. It runs beside your register: guests join by QR code or at the counter, keep their card in Apple Wallet or Google Wallet, and your staff adds the visit at the counter. See Without changing your register.

Minerva Flow publishes this guide and is one of the options described. Square's figures come from its official page, named below.

What Square publishes (Canadian page, checked November 14, 2026)

ItemWhat Square's page says
Price$60 a month per location for 0 to 500 loyalty visits, $100 for 501 to 1,500, $140 from 1,501
What counts as a visitA customer enrols, earns a point or redeems a reward
CommitmentNo long-term contract
BillingBased on each location's loyalty visits in the previous month (Square help article)
Trial30-day free trial for Canadian businesses

These are the prices on the Canadian page at the time we checked. Square may change them, so confirm on its page before you sign. We did not confirm whether the amounts include taxes.

What this means for a restaurant

Square's price rises with traffic. That is fair from Square's side, but it changes your reward maths.

Fictional example, using the published prices. A café logs 450 loyalty visits a month and pays the first tier, $60. At 520 visits it pays $100 the next month. At 1,501 visits or more the bill is $140. Minerva Flow charges Flow Core at $149 a month per location, whatever the number of visits.

Two things follow:

  • At low volume, Square costs less than Flow Core. If you only want points, that is a serious argument.
  • At high volume, the gap narrows. Flow Core also includes the online menu, orders and reviews, and a free plan with a basic loyalty card exists. See Pricing for details.

Ask Square how it counts a visit where a guest earns a point and redeems a reward at the same time. The page does not say.

What Minerva Flow adds beside Square

  • A card in the phone's wallet. Guests keep it in Apple Wallet or Google Wallet, with no app to install. See Minerva Flow loyalty.
  • A fixed price per location. Flow Core: $149 a month for one location, $129 each for 2 to 5, $109 each for 6 to 15. The trial lasts 14 days, with no credit card.
  • A free plan with no time limit. It includes the online menu and the basic loyalty card.
  • Plans with a team. Growth plans start at $749 a month.

What Minerva Flow does not do

It does not read your Square sales or credit points on its own. Your staff finds the guest at the counter by code, phone or name and adds the visit. At the rush, that is one more step than a programme built into the register. That is the cost of keeping your register and leaving it later without losing your guests.

How to decide in ten minutes

  1. Count last week's visits and multiply by four to estimate a month.
  2. Place that number in Square's tiers to get its price.
  3. Compare with Flow Core and with the free plan.
  4. Ask someone to join each programme with no coaching.
  5. Pick a single reward rule whose cost you know. The guide to reward cost helps you price it.

Privacy in Quebec

Whatever the programme, you collect personal information: a name, a phone number or an email. Quebec's Law 25 asks you to tell guests why you collect it and how to withdraw consent. Details are in the 2027 guide to restaurant loyalty in Quebec.

Sources

Method. We read the official pages above on November 14, 2026 and did not trial Square's product. Square's Canadian prices come from its public page and may have changed. Examples are fictional. Minerva Flow publishes this guide and has a commercial interest.

Try your own numbers

Margin and loyalty calculator

Four steps, with your numbers. The result updates as you type, with no sign-up. Editable examples in Canadian dollars, before sales tax.

All calculations run in your browser. Financial inputs and results are excluded from session replay.

Your business (optional)

  1. Step 1 of 4

    Your dish

    The price and what the dish costs you. The margin shows right away.

    Your dish
    example

    Exclude sales tax and tips.

    example

    Include ingredient losses and yields.

    example

    Per serving. Zero for dining in.

    example

    As a percentage of the price. Your fee statement gives the real figure.

    example

    The portion of labour you assign to this serving.

    Margin of the dish
    $9.46
    Share of selling price
    52.6%
    Cost of the dish
    $8.54
    Ingredient cost
    30%

    Formula. Margin = $18.00 − ($5.40 + $0.60 + $0.54 + $2.00) = $9.46

    Assumptions
    • This is a contribution before fixed costs: rent, overhead, financing and taxes still have to be covered. It is not profit.
    • Payment fees are calculated as a percentage of the price. Adjust them to your statement.
  2. Step 2 of 4

    Your reward

    What you give, and after how many paid visits.

    Your reward
    Reward type

    Counted at its cost, not its price.

    example

    The free visit is not one of them.

    Cost of one reward
    $8.54
    Cost per paid visit
    $0.85
    Share of one visit’s margin
    9%

    Formula. Cost of the free item = ingredients + packaging + fees + labour = $8.54. Cost per visit = $8.54 ÷ 10 = $0.85

    Assumptions
    • A free item is counted at its actual cost. It does not include the full-price sale it might replace, or capacity limits.
    • A discount is counted at the amount you give up.
    • This assumes every customer who reaches the reward redeems it: the most expensive case.
  3. Step 3 of 4

    What a returning customer is worth

    Your scenario for one returning customer: what they leave you once their rewards are paid.

    What a returning customer is worth
    example

    What you see with your regulars. Decimals are allowed (1.5).

    example
    example

    Leave blank to keep rewards out of the break-even.

    Margin kept per returning customer
    $314.94
    3 reward(s) earned
    For 100 customers
    $31,494
    For your 100 customers
    $31,494

    Your scenario, calculated with your assumptions. It is not a forecast.

    Formula. 36 visits × $9.46 − 3 × $8.54 = $314.94

    Assumptions
    • This counts all of a loyal customer’s margin, whether or not they would have come back without a programme. It does not measure sales the programme adds.
    • Margin is a contribution before fixed costs.
    • The number of rewards is rounded down: a reward not yet reached is not counted.
  4. Step 4 of 4

    Your break-even

    How many extra visits a month cover a Minerva Flow plan.

    Your break-even
    Plan to cover

    Price per location, per month, before tax. Flow Core is $129 each for 2 to 5 locations. Growth and Partner start after a call, by written agreement. Setup ($0 to $1,990) is not included.

    Extra paid visits per month
    43
    About 0.43 more visit per customer, per month
    Monthly cost to cover
    $405.20
    of which $256.20 in rewards redeemed

    With each plan

    • Flow Core · $14943 visits
    • Flow Growth · $749107 visits
    • Flow Partner · $1,490185 visits

    Formula. Break-even = $405.20 ÷ $9.46 = 43, rounded up

    Assumptions
    • Only visits the programme adds count. Visits you would have had without it cover nothing.
    • Rewards redeemed each month = active customers × visits per month ÷ visits to earn one, if all of them take part.
    • The plan is its monthly price only, with no setup and no tax.
    Start from a target margin

    Choose the margin you want to keep. The calculation shows what the reward can cost, or the price it would take.

    example

    As a percentage of the price, after the reward cost per visit.

    Maximum cost of one reward
    $4.60
    That is $0.46 per paid visit, at the current price.
    Price for the target, no reward
    $17.02
    −$0.98 compared with the current price
    Price for the target, reward included
    $18.84
    +$0.84 compared with the current price

    The reward from step 2 is above this maximum.

    Formula. Price = costs before payment fees ÷ (1 − target margin − payment fees − reward share), all as a fraction of the price

Keep your scenario

Get the report with your numbers, their formulas and a link to change them, or talk it over with the team.

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Minerva Flow editorial team, author

Loyalty and guest experience

The Minerva Flow team in Montréal writes these guides from the questions independent café and restaurant owners ask.

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Cite this guide

Use this reference when sharing the guide:

Minerva Flow editorial team. (2026). Restaurant loyalty with Square: the real price and the limits. Minerva Flow. https://minervaflow.app/en/blog/restaurant-loyalty-square-without-changing-register

Topics:SquareLoyaltyRegisterQuebec

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